Refund policy
Please see below overview of the Myrtle Works Return and Refund Policy.
RETURNS & REFUNDS
Returns
We hope you’re happy with your Myrtle Works order. If something isn’t quite right, you may return eligible items in accordance with the instructions below.
UK Returns
You have 14 days from receiving your order to notify us that you would like to make a return. Once you have notified us, you then have a further 14 days to send the item back.
Before returning anything, please email [contact@myrtle-works.com] with your order number, the item or items being returned and the reason for your return.
Returns should be sent to:
Myrtle Works Limited
6 Heneage Street
London
E1 5LJ
United Kingdom
Items must be returned unworn, unwashed and in their original condition, with all original tags attached. You may handle and try on an item as you would in a shop, but please ensure no items returned have clear signs of wear or damage.
Customers are responsible for arranging and paying for change-of-mind return postage. We strongly recommend using a tracked service and retaining your proof of postage, as returned items remain your responsibility until they reach us.
Once your return has been received and inspected, we will issue the refund to your original payment method. Refunds will be processed within 14 days of receiving the returned goods. Please keep in mind, your bank or payment provider may require additional time to credit the funds to your account.
If you return your complete order under your statutory cancellation rights, we will also refund the cost of our standard outbound delivery service. Any additional amount paid for an upgraded or express delivery service will not be refunded. Original delivery charges are not refunded for partial returns.
EU Returns
Customers within the European Union have 14 days from receiving their order to notify us that they wish to withdraw from their purchase. Once you have notified us, you then have 14 days to send the item back.
Before returning anything, please email [contact@myrtle-works.com] with your order number, the item or items being returned and the reason for your return.
All EU returns must be sent to:
Myrtle Works Limited
6 Heneage Street
London
E1 5LJ
United Kingdom
Items must be returned unworn, unwashed and in their original condition, with all original tags attached. You may handle and try on an item as you would in a shop, but please ensure no items returned have clear signs of wear or damage.
EU customers are responsible for arranging and paying for change-of-mind return postage. We strongly recommend using a tracked service and retaining proof of postage.
When completing a customs declaration, please clearly mark the parcel as “RETURNED GOODS – NO COMMERCIAL VALUE” and include your original order number. Myrtle Works cannot be responsible for delays caused by incomplete or incorrect customs documentation.
Once the return has been received and inspected, we will issue the refund to your original payment method. We may withhold the refund until we receive the goods or evidence that they have been returned. Please keep in mind, your bank or payment provider may require additional time to credit the funds to your account.
Where applicable, the standard outbound delivery cost will be refunded when the complete order is returned under the right of withdrawal. Additional express or upgraded delivery costs will not be refunded. Original delivery charges are not refunded for partial returns.
Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, please email [contact@myrtle-works.com] before returning it and include your order number and clear photographs of the issue.
Where an item is confirmed as faulty, damaged or incorrect, Myrtle Works will cover reasonable return costs and provide the appropriate remedy in accordance with your statutory consumer rights.
This returns policy does not affect your statutory rights.
We hope you are happy with your purchase. If for any reason you are not completely satisfied, you may return eligible items within 28 days of delivery for a refund.
Statutory Cancellation Rights
If you are a consumer in the UK or European Union, you have the legal right to cancel your online purchase without giving a reason within 14 days of receiving your order.
To exercise this right, you must notify us by email at [contact@myrtle-works.com] within the 14-day cancellation period. Please include your name, order number and confirmation that you wish to cancel your purchase.
Once you have notified us, you have a further 14 days to return the goods. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.
If you cancel and return your complete order, we will refund the price paid and the cost of our standard outbound delivery service. Additional charges for express or upgraded delivery are not refundable. We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back.
Your statutory rights are not affected.